ONPOINT is the new corporate service-desk that offers support for our core business systems such as the Enterprise Resource Planning (ERP) system and the Time and Attendance system (Kronos). This web-based system replaces the current reporting method of sending emails requesting support. The system provides end-to-end visibility, which includes email notification on the progress of your support requests.
What are the capabilities of ONPOINT?
Create tickets on behalf of other Department employees
Communicate with Fulfillers via the service portal
Track status of open tickets, get real-time notifications of updates
Browse articles and other documents
View and work on tickets
Create tickets on behalf of other users
Get real-time notifications of tickets assigned, updates, etc.
Communicate with users via the ticket
Publish articles and documents
Create and work on change requests
View and approve and reject requests
View tickets assigned to their group
Run and view reports to analyze the group’s service performance
How can I access ONPOINT?
If you have a Commission email address, click here.
If you do not have a Commission email address and would like to register with your personal email address, click here.
If you have previously registered with your personal email address, click here.